Request the ban to ban migration report from ATT and tell
ATT that Dynalink will be handling your lines – the mobile
team will provide you with an email to forward
Request the feature report from ATT. Even though all
devices / phone numbers migrate without any issue, any
international plans / push to talk / etc will need to be
added on. If anything is missed, we can add it on very
quickly
The report takes about 72 hours to receive from ATT. This
report shows all your devices and if there are any
termination charges associated with your account. Once
you get the report, please forward to our mobile team for
review.
Once confirmed, we will sumbit the ban to ban migration to
ATT and within 5-7 days you will be migrated to Dynalink.
There is no impact on any phone or device. In the small
chance that there is a connection issue, simply restart your
device
Dynalink will send spare SIM cards in case you need to
activate any additional devices
Porting Devices From Other Carriers
Please obtain a list of phone numbers and devices from
your current provider. Most of these reports can be
obtained through your current carriers portal.
If you are having issues, please provide our mobile team
with your username/password and we can get the
information for you.
Once we have all the devices / phone numbers and
features, we will build the information within ATT’s portal
Please optain the current account information in order to
port
All devices need to be unlocked in order for the migration
to occur.
Please provide the IMEI of each device. It is easier if it can
be provided on a spreadsheet which we can help you
obtain from the current provider.
Dynalink will send SIM cards so that we may transfer the
service. You will find the hardest part is finding the correct
paperclip to remove the SIM card and insert the new ATT
device.
If you phone is able to handle an e-SIM the user will get a
text in order to complete the process. That person must
be on a wifi connection for the porting to happen
If you do have any basic phones (non-smart phones) they
cannot be transferred and need to be replaced. Please let
us know if you have any of those devices.
Once you are ready, we can port to devices based on your
scheduling or work with your teams to migrate the service
over.
Dynalink Portal
If you want to make changes on your own, the Dynalink portal is available for you to use. You can do the following:
Suspend services.
Print reports.
Add international services.
Cancel devices.
Activate devices.
View billing past and present
Reminder Of The Benefits You Receive For Choosing Dynalink
Dynalink wants to act as your mobile team. Send all
issues to our team for resolution. Such as new device
activation / employee set up / report generating etc.
If you would like a customized report, please ask. All
reports are sent out within 72 hours of our bills being
generated. Send an email to our mobile team and
we will handle it for you.
If you have DEP/ADE or a mobile device management
solution, if you allow us access, we can manage it for you.
If you need anything, just ask. We are happy to help you.
If you feel you are not getting the attention you need or if you have an emergency, you can always call me/text me. My phone is attached to me so i usually will respond pretty quick.
Welcome To Dynalink Communications,
The Only Phone Company You Will Ever Need
